MASTERMINDERS GROUP Unified Communications
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Masterminders
Group
LLC makes your network more agile, more scalable, and
simple to operate using CISCO's Open Network Environment.
We are leading the charge in transforming your legacy
network into a borderless network that provides Video,
Mobility and device consumerization, Energy management, and
Security and network policies.
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Cisco WebEx
Meetings
Better meetings from beginning to end.
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Provide
reliable and advanced communications capabilities
for your staff no matter where they are working,
with a full suite of IP Communications solutions and
endpoints. Manage voice, video, mobility, and
presence services between IP endpoints,
media-processing devices, voice-over-IP (VoIP)
gateways, mobile devices, and multimedia
applications.
Cisco IP Communications products
can also help your business:
- Efficiently run voice, data,
and video communications over a single,
converged network
- Take advantage of a wide
array of Cisco IP endpoints to meet diverse
communications needs
- Optimize efficiency with
Cisco Unified Communications network management
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BRING VOICE, VIDEO, AND DATA TOGETHER |
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It's useful to divide UC into six broad
communication product areas:
- Voice and Telephony — This
area includes fixed, mobile and soft telephony,
as well as the evolution of PBXs and IP-PBXs. It
also includes live communications, such as video
telephony.
- Conferencing — This area
includes separate voice, videoconferencing and
Web conferencing capabilities, as well as
converged unified conferencing capabilities.
- Messaging — This area
includes email, which has become an
indispensable business tool, voice mail and UM
in various forms.
- Presence and IM — These
will play an increasingly central role in the
next generation of communications. Presence
services, in particular, are expanding to enable
the aggregation and publication of presence and
location information from and to multiple
sources. This enhanced functionality is
sometimes called "rich presence."
- Clients — Unified clients
enable access to multiple communication
functions from a consistent interface. These may
have different forms, including thick desktop
clients, thin browser clients and mobile PDA
clients, as well as specialized clients embedded
within business applications.
- Communication Applications —
This broad group of applications has directly
integrated communication functions. Key
application areas include consolidated
administration tools, collaboration
applications, contact center applications and
notification applications. Eventually, other
applications will be communication-enabled. When
business applications are integrated with
communication applications, Gartner calls these
communications-enabled business process (CEBP)
tools.
Mobility is an element of each
area. Although there can be synergy in the mobile
solutions deployed for each area, there is no one
mobile solution for UC; there are many mobile
solutions.
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Stay connected and productive with voice, video,
and web conferencing; messaging; mobile
applications; and enterprise social software
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- Collaborate from any workspace with
new unified communications applications
- Easily access presence, IM, voice
and video, voice messages, desktop
sharing, and conferencing
- Maintain consistent experience
across devices -
PC,
Mac,
iPhone,
iPad,
Android,
Nokia, and
Blackberry
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- Improve employee hiring and training
processes
- Scale the availability and
accessibility of information and
expertise across the organization
- Accelerate innovation through
cross-functional, community-driven
collaboration
- Drive growth and reduce sales cycles
by enabling a collaborative sales
culture
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- Meet online to present, share, and
collaborate with dynamic, people-centric
web conferencing experiences
- Use for organizations of any size
ranging from small and midsize
businesses to large enterprises
- Engage and have a high quality
meeting experience on multiple
platforms, including
mobile devices
- Accelerate business results and
increase productivity anywhere, anytime
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Customer care creates the foundation for positive
customer service, a primary factor in building a
stronger business.
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- Provides a social media campaign
management solution
- Monitors the social web for relevant
public customer postings and helps you
engage with customers proactively
- Offers context about customers by
providing a social screen pop to
customer service agents or other
responders
- Helps you manage your brand by
monitoring and responding to social
media posts from customers who need
assistance
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- Deliver state-of-the-art contact
center capabilities for enterprise
applications
- Support both premise-based and
hosted deployments with Cisco Unified
Communications Manager or third-party
automatic call distributors (ACDs)
- Provide intelligent contact routing,
call treatment, network-to-desktop
computer telephony integration (CTI),
and multichannel contact management.
- Take advantage of desktop options
such as a web-based thin client
collaborative desktop for agents and
supervisors
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- Easily deploy and use highly secure,
virtual, and highly available
sophisticated call routing and contact
management capabilities for your contact
center
- Ideal for midmarket, enterprise
branch, or corporate departments
- Ideal for both formal and informal
contact centers
- Take advantage of support for Web
2.0 agent desktop SDK for custom desktop
development
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- Provide speech-enabled self-service
to callers with this award-winning
product
- Allow calls to be treated at the
most efficient location with powerful
call control
- Combine open standards support for
speech recognition with intelligent
application development
- Deliver personalized self-service as
a standalone IVR system, or integrate
transparently with the contact center
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Cisco TelePresence powers a new way of working,
where everyone, everywhere can be more productive
through face-to-face collaboration.
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Cisco TelePresence powers a new way of
working, where everyone, everywhere can be more
productive through face-to-face collaboration.
Show
Products
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- New industrial design for greater
immersion
- Three very high quality simultaneous
video streams and a high definition,
full-motion content sharing stream for
unparalleled video and content
collaboration.
- Superior lighting and sound,
discreet camera housing, touch-screen
interface
- Helps reduce TCO with 20% lower
bandwidth requirements than earlier
model, faster installation, and easy
servicing
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- Single-screen, three-camera
immersive system designed for
general-purpose meeting rooms
- Choice of a 65-inch or a 47-inch
screens
- Supports six people per room for
multipoint meetings, customer
presentations, and more
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- Easily turn a flat panel display
into a sleek, powerful telepresence
system
- Multipoint support accommodates
three additional callers
- Three camera choices and dual-screen
option offer room size and configuration
flexibility
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- New product offering for midsized
and smaller commercial customers
- Multipoint control unit (MCU) is
field-upgradable through stacking and
licensing capabilities
- Is standards-based and compatible
with endpoints from major vendors
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- Simplified telepresence conferencing
- easier, smarter, more cost-effective
- Intelligent MCU resource allocation
for optimal multipoint conferencing
- Conference virtualization and
personalization
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View, optimize, and manage your entire
communications system from one screen.
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- Combine the power of collaboration
with desktop virtualization
- Save on power and desk real estate
with integrated form factor
- Choose VDI client of choice with
support for PCoIP, ICA and RDP protocols
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- Essential communication features for
up to 300 users and 10 sites
- Speedy setup and administration with
simple intuitive management
- Complimentary Cisco Unified SIP
Phone 3905 to replace a legacy TDM with
an affordable SIP endpoint
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- The Cisco analog, TDM gateway, and
session border control portfolio
- Available as stand-alone gateways or
as modular deployments on Cisco ISR or
ASR platforms
- Includes Cisco ISR branch service
offerings such as telephony
survivability and call control
- Offers solutions for businesses of
all sizes, including teleworkers
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- Use cloud services to quickly
deliver collaboration applications to
your business
- Reduce operational overhead with a
flexible, pay-as-you-go model
- Get the same high functionality and
security that on-premises solutions
provide
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